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When the word conflict is brought up in conversation, we instinctively look towards the negative and often forget that it is a completely normal and exceedingly natural element of any work environment.  

While conflict can have negative outcomes if not dealt with swiftly, it can also be channelled in a positive direction. 

What is conflict?

Conflict can occur in both your personal and professional life and can sneak up on you when you least expect it. It generally involves some kind of clash or disagreement between two or more parties. The truth of the matter is that everyone has differences and ways of getting things done – the world would be pretty dull if we were all the same, right? Therefore, we have to learn how to deal with the issue of conflict in a professional and mature manner and that is where conflict resolution comes in. 

What is conflict resolution?

Conflict resolution looks at solving the issue of conflict in a supportive environment through the act of mediation or with the assistance of a mediator. It allows everyone involved to explore and understand the differences in ideas and perspectives and come up with a positive solution.  

Why is it helpful?

Conflict resolution is very beneficial as it can also uncover hidden conflict – conflict that you may not have been aware of before the mediation began. It can help get to the bottom of the situation and allow you to set ground rules for yourself and your organisation. Conflict resolution can neutralise emotions, generate options and motivate others to work efficiently. 

How you can you resolve conflict?

By creating a safe space for the conflict to be brought out in the open, you are ultimately looking to resolve the dispute honestly without aggression. The mediator will challenge everyone to lay their ideas and opinions out in the open and together, everyone can and will work towards a common goal.  

What happens if the conflict is not resolved in a workplace environment?

Everyone has to deal with conflict at some point in their life, but it is how you deal with it that matters the most. If the conflict is not resolved in your workplace environment, then it can fester and create an even more significant problem. It can affect the morale and decrease productivity, not to mention, impact the working relationships of those in the company. 

If you would like to learn more about conflict resolution and our seven-step conflict resolution process, you can access the Conflict Resolution course in the eLearning library for $29 or access all ecourses for $29 per month. Alternatively you can access the entire library for $250 per year.

Remember burying your head in the sand on this or any other issue in the workplace that involves confrontation will not make it go away. Upon completion of this course, you will have an extensive set of skills in your personal toolkit to help come up with solutions and find common ground should the issue arise in the future.

Find out more here >>