• Membership Terms and Conditions

Membership Terms and Conditions

Introduction

At the Self Confident Women (SCW) we seek to provide the best possible service to ensure your requirements are properly addressed. To achieve this, we may need to collect personal information about yourself and the circumstances surrounding your requirements.

It is important for us to ensure that you are confident that any personal information you provide to us is treated in the appropriate manner and with the appropriate degree of privacy.

SCW offers products, services and expertise in the area of self confidence, self esteem, self development and coaching and the products and services it provides you will dictate the types of personal information that may be necessary for us to collect.

What definitions apply?

Self Confident Women, We, Us, Our, SCW
Self Confident Women Australia Pty Limited

You, Your
A member of Self Confident Women

Agreement Membership Application
Membership Application and Agreement. This is between Self Confident Women and you, under which you will become a member of Self Confident Women.

Minimum Term
The term specified in the Membership application and agreement form

Code
Code for operating equipment, opening hours and behaviour in the club, specified in these terms and conditions, and in club signs and handouts

What does “personal information” mean?

Personal information is any information about you that identifies you or by which your identity may be reasonably determined. By collecting this personal information we are able to:

  • Provide you with the appropriate products to suit your requirements;
  • Ensure that you attain the best possible service and advice;
  • Contact you when and where necessary; and
  • Identify you and protect you from any unauthorised access to your personal information.

How SCW collects your personal information.

We will always collect your personal information directly from you where possible. Where we are unable to obtain personal information directly from you we will obtain your consent before information is obtained from another party. Collection of your personal information may occur in a number of ways including:

  • Face to face communications or meetings;
  • Completion of forms either in hardcopy or online;
  • Communication through telephone discussions or email correspondence;
  • From another party on your behalf and at your request to obtain such information. Specifically, personal information will be collected during the course of our relationship with you. Personal information may also be collected when you provide us with instructions or requests in relation to your particular requirements for products or services. It is possible that we may collect personal information about you from other sources without your direct knowledge. Examples of this may be where funds are transferred from your bank account and your bank account details are advised to us. Where possible, we will require you to specifically consent to any disclosure of your personal information. Your consent will usually be required in writing. However, where necessary, we may accept your verbal consent to disclose particular information in the course of our relationship with you. Your consent may also be implied from the particular services you have requested of us. For example if we are undertaking a delivery to your business or home, it will be necessary for us to communicate such personal information to our delivery contractor as may be necessary to provide that service.

Regardless of how your personal information is collected and whether or not it is through implied or actual consent, SCW will deal with your personal information in accordance with this privacy policy.

Who would SCW disclose your personal information to?

SCW may need to disclose your personal information in certain circumstances. For example, your personal information may be required to be disclosed to third parties where it is necessary in the course of our normal business operations. We may also transfer personal information between SCW and its related parties in order to provide our products and services to you.

We may also disclose your personal information where you have consented to us doing so in the course of providing our products and services to you. Your consent to the disclosure of your personal information may be given expressly, or it may be implied from your conduct and interaction with SCW during the normal course of your dealings with us.

SCW will, at all times, attempt to ensure that we do not disclose your personal information to a party outside our business or its related parties where consent for such disclosure has not been given. In all cases where we may be required to disclose information that its outside the ambit of our dealings with you, we will attempt to obtain your direct consent for such disclosure.

Overseas Disclosure

In the delivery of its services, SCW may disclose information to third parties that are located in locations other than Australia.

When disclosing personal information of its customers, SCW takes all reasonable steps to ensure that such third party service providers comply with the Australian Privacy Principles.

Ensuring your personal information is up to date

The effective and proper provision of our products and services to you can only occur when the personal information that we hold is current and up to date. In this regard it is important that, during the course of your relationship with SCW, you notify us of any changes to your personal information, which we hold. This includes your contact details and any matter that may be material to our provision of products and services to you in accordance with your requirements.

The security of your personal information

SCW prides itself on its secure handling of the personal information of its customers. We will take all reasonable precautions to safeguard personal information that is held by us, either on file or on computer, from loss, misuse, unauthorised access, modification or disclosure.

To ensure that your personal information is secure, SCW employs a number of means, including:

  • Security of SCW premises.
  • The requirement for all employees to enter into a confidentiality agreement.
  • Computer firewall protection.
  • Restricted access to personal files and information.
  • Up-to-date technology and computer maintenance to prevent unauthorised access.
  • Document handling and shredding procedures with respect to personal information.
  • Limited access to your personal information. When SCW no longer requires your personal information, we will ensure that the records are disposed or destroyed appropriately.

Access to your personal information

At any time you may give notice to SCW that you wish to access your personal information that we hold.

In order that this information is made available to you some notice is required so that we may have the documentation ready for your inspection. We will endeavour to handle all requests for access to personal information as quickly as possible and provide that information to you within seven days of receipt of that request.

We will not charge you a fee for requesting access to your personal information, however depending upon the amount of information held by us, there may be an administrative charge for the reproduction and distribution of this information.

You may only access your own personal information. Any personal information held by us in respect of any other person will not be disclosed to you.

SCW may be under obligation by law, in some circumstances, to deny access to your personal information. If we deny you access to your personal information, reasons for that denial will be provided.

Sensitive information under the new privacy policy rules

Certain information, which may be collected by SCW will be regarded as sensitive information. The disclosure of sensitive information can only be made by SCW with your direct consent, or where it is required by law to be disclosed. Some examples of sensitive information include:

  1. Sexual preferences or practices.
  2. Criminal record.
  3. Health.
  4. Membership of trade union.
  5. Membership of professional trade association.
  6. Philosophical beliefs.
  7. Membership of political association.
  8. Religious beliefs or affiliations.
  9. Political opinions.
  10. Racial or ethnic origin.
  11. Financial circumstances.

Your personal information online

SCW prides itself on the maintenance of up-to-date and technologically advanced computer systems. Our computers are continually being updated to maintain their security and are regularly audited and tested by external experts to ensure that any breaches of security, potential or actual, may be identified and rectified.

SCW will correspond with you via email where you consent to that occurring. E-mail may not be a secure way to communicate your personal information to us and as such, that personal information should be delivered through secure means.

In the course of operating its business SCW operates a website through which customers may interact with SCW.

Visiting the SCW website does not provide SCW with any personal information. However, if you submit an online enquiry or request for information through our website, then any personal information given by you during this process will be stored by SCW.

By creating an online account with us, you expressly authorise SCW to store the personal information you provide. This can include registration data such as name, address, email address, telephone number and response data. You may remove yourself from SCW’s database at any time.

Access to any online account you create with us will require a username and password. In some cases, failure to provide personal information may prevent you from accessing certain SCW web based services. By accessing and using SCW’s website, you agree to accept responsibility for maintaining the confidentiality of any username and password selected by you for this purpose.

Personal information collected by us through our website will be used to support our relationship with you, and to improve the operation of the website.

You acknowledge that our website uses cookies to track your visits to the website. The only personal information that a cookie can contain is information provided by you. If you do not wish to accept a cookie, then you must take steps prohibit your computer from accepting the cookie. Access to some of SCW’s secured websites may require the use of cookies.

Direct marketing

SCW may from time to time use your personal information, such as your address or contact details, to provide you with information about other services that we offer.

If at any time you do not wish to receive any information about these services please feel free to contact us at admin@selfconfidentwomen.com.au and we will not send you any further material.

SCW will not disclose your personal information to any party outside our business or its related parties except for the purposes of providing our products and services to you in accordance with your requirements, or where the law requires us to so provide your personal information.

Changes to this privacy policy

SCW is constantly monitoring regulations, policies and procedures to ensure that we are up to date will changes in the law and market practices. As a result, we may change this privacy policy from time to time.

Wishing to access your personal information

Should you wish to access your personal information, all you need to do is contact SCW at admin@selfconfidentwomen.com.au and advise us of your request. When you access your personal information, we will require you to sign a document stating that you have accessed your information.

Statement of Commitment

Self Confident Women is committed to protecting your privacy and any personal information we collect. Self Confident Women complies with the Privacy Act 1988 (Cth). This policy explains how we may collect, use, disclose and otherwise handle personal and sensitive information.

Self Confident Women is committed to safeguarding personal privacy. It recognises that individuals have a right to control how their personal information is collected and used. Providing personal information is an act of trust and it is taken seriously. Unless given consent to do otherwise, Self Confident Women will only collect and use personal information as set out below.

For the purposes of this Privacy Policy personal information may mean some or all of the following:
a member’s name, contact details, date of birth, emergency contact details, bank account and/or
credit card details, student identification details, employment details, payment history and sensitive
information.

Collecting personal information

Self Confident Women will not collect or monitor any personal information about an individual without their consent. The only personal information collected is what is provided voluntarily by a member or prospective member.

We collect personal information primarily to enable us to provide members with our services.
Self Confident Women may also use the information for marketing to you or for any other purpose permitted under the Privacy Act 1988 (Cth).

You don’t need to identify yourself when you deal with us ( e.g. to find out more about membership
packages) however in certain situations we will only deal with individuals who have identified
themselves to us.

Use of tracking technologies

Self Confident Women uses tracking technologies such as cookies or web beacons to make use of the website and services as convenient as possible. Cookies are pieces of information that a web site transfers to a computer’s hard disk for record keeping purposes. Web Beacon is a technical method that sends information related to the access to websites, when you browse websites, open or preview an
HTML-formatted email. Most web browsers are set to accept tracking technologies such as cookies
or web beacons. These tracking technologies do not themselves personally identify users, although
they do identify a user’s browser. These tracking technologies allow Self Confident Women to monitor the Self Confident Women web site, and to record how many people are using the different parts of the site. It is possible to set the browser to refuse tracking technologies such as cookies or web beacons,
however, this may limit the services provided by Self Confident Women’s web site.

Using and disclosing your personal information

Personal Information will be used for the following primary purpose:
• To fulfil obligations under a member’s membership agreement and/or any other contract between
him/her and Self Confident Women;
• To render services under a member’s membership agreement;
• To provide information about products, service and/or special offers to members;
• To obtain opinions or comments about products and/or services from members;
• To record statistical data for marketing analysis from members.

Self Confident Women may employ other companies or service providers to assist us in providing our services, including (but not limited to) marketing, market research, mail-house services, hosting and product development services, analysis of member lists and/ or consulting services. These third parties may have access to personal information that is needed to perform their specific function. They cannot
use that information for other purposes.

Self Confident Women recognise the trust with which individuals provide personal information, and such information will not be used or disclosed for any other purposes without consent, except in
exceptional cases when disclosure may be required by law or is necessary to protect the rights or
property of Self Confident Women a serious threat to a person’s health or safety.

Self Confident Women and links to other web sites

Self Confident Women provides links to web sites outside of the Self Confident Women site. These linked sites are not under the control of Self Confident Women, and Self Confident Women is not responsible for the conduct of companies linked to the Self Confident Women web site, nor for the performance or otherwise of any content and/or software contained in such external websites.

Self Confident Women reserves the right to review, amend, update and change this Privacy Policy from time
to time to reflect its practices and obligations. Any changes will take effect when they are made or
posted on our website.

Complaints about breaches of privacy

If at any time you believe that SCW has wrongfully disclosed your personal information or has breached this privacy policy, the option is available for you may lodge a complaint with us by writing to Self Confident Women at admin@selfconfidentwomen.com.au

If you are not satisfied with the response you receive from SCW, you may contact the Federal Privacy Commissioner by phoning 1300 363 992 or writing to the Director of Complaints, Office of the Federal Privacy Commissioner, GPO Box 5218, Sydney NSW 1042.